Content

• Customer service
• The features of a good customer servant. What customer orientation and customer satisfaction are, and why they are important.
• The customer service process
• Why this process is an important part of reaching customer service excellence? Cultural differences and intercultural communication
• What are cultural differences and how they can be measured?
• What power distance means in culture?

Other information

• Aims: To learn international customer service in fun and efficient way with Funzi Mobile Tool
• Target group: People who are interested in commercial business
• Group size: As agreed
• Location: Internet
• Language: English  / Russian
• Availability: As agreed
• Price: 40 EUR per student (inc. access to learning environment, test and certificate)

Ekami Consulting Ltd has license to offer
Finnish qualifications devised specifically
for the international market
Contact: CEO Annu Jokela-Ylipiha, annu.
jokela-ylipiha@ekami.fi