- Customer service
- The features of a good customer servant. What customer orientation and customer satisfaction are, and why they are important.
- The customer service process
- Why this process is an important part of reaching customer service excellence? Cultural differences and intercultural communication
- What are cultural differences and how they can be measured?
- What power distance means in culture?
- Aims: To learn international customer service in fun and efficient way with Funzi Mobile Tool
- Target group: People who are interested in commercial business
- Group size: As agreed
- Location: Internet
- Language: English / Russian
- Availability: As agreed
- Price: 40 EUR per student (inc. access to learning environment, test and certificate)
Ekami Consulting Ltd has license to offer
Finnish qualifications devised specifically
for the international market
Contact: CEO Annu Jokela-Ylipiha, annu.